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Useful information for people affected by the conflict in Syria

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We understand that the current situation is difficult and uncertain for you and your loved ones. You are not alone. The International Committee of the Red Cross (ICRC) and the Syrian Arab Red Crescent are working tirelessly to support affected communities.

Please remember: All services provided by humanitarian organizations are free.

This page was last updated on 03 – Mar – 2025 

 

اقرأ باللغة العربية

  • For contact in Arabic, you can reach the ICRC by calling:
    •    +963-1133806000
    •    +963-993125125
    •    +963-953555286


    Our lines are working from Sunday to Thursday, from 8:30 a.m. to 5:00 p.m., except on official holidays.


    Please note: Due to unstable connectivity and a high volume of inquiries, our team may not be able to answer your call immediately. We apologize for any inconvenience this may cause and appreciate your understanding.
     

  • The ICRC is actively engaging with relevant authorities, parties to the conflict, and influential actors to address the issue of missing persons/ detainees. 
    For families in Syria searching for loved ones or missing persons/former detainees. Please call one of the following numbers:

    Damascus: +963-936003113
    Aleppo: +963-9630038337
    Homs: +963-936033624
    Hassakeh: +963-993305976
    Or the Hotline at 0936033628

    Our lines are open from Sunday to Thursday, from 8:30 a.m. to 5:00 p.m., except on official holidays. If you call outside working hours, please send a text message or a WhatsApp message with your name and number, and the team will get back to you as soon as possible.
    Please note: Due to unstable connectivity and a high volume of inquiries, our team may not always be able to answer your call immediately. We apologize for any inconvenience this may cause and appreciate your understanding.


    For those outside Syria, please contact your local National Red Cross or Red Crescent Society or the nearest ICRC office. You can find a contact directory here.


    Important Notes:
    The ICRC relies on information provided by parties to the conflict and the authorities. We compile inquiries and continue discussions with all parties to clarify the fate of individuals. This process may take time due to the complexity of the current situation.
    We will contact you as soon as we have substantial information to share. We deeply understand how difficult it is to wait for news and regret any delays. Thank you for your patience and understanding.
     

  • Unfortunately, the ICRC does not have the capacity or resources to help individuals or groups leave Syria or provide financial assistance for relocation. This is currently beyond our capacity.
    We are deeply sorry for the fear and uncertainty you may be experiencing and regret that we cannot offer a better solution at this time.

  • The ICRC provides Family Links Protection hotlines across the country to help open tracing requests. While the ICRC makes every effort to locate family members, this process may take time.


    To schedule an appointment, please call:


    Damascus: +963-936003113
    Aleppo: +963-9630038337
    Homs: +963-936033624
    Hassakeh: +963-993305976
     

The ICRC’s Presence in Syria

The ICRC has been working in Syria since 1967 and remains committed to supporting the Syrian people. Our teams work closely with the Syrian Arab Red Crescent, guided by the principles of neutrality, impartiality, and independence. We also engage with all parties to the conflict to ensure respect for humanitarian principles and the protection of civilians. For more details see ICRC Activities in Syria: Facts & Figures (January - June 2024)

We Strive to Treat You with Respect and Dignity

All services provided by the ICRC are free. 

Everyone who works with the ICRC (our staff, partners, and suppliers) must always treat you with respect and dignity. 

It is forbidden for ICRC employees and our partners to ask for money or any type of favours in exchange for aid. We encourage all to report in good faith suspicion of fraud, corruption, sexual exploitation and abuse, sexual harassment and other suspected misconduct.

You have the right to report cases of inappropriate behaviour or illegal actions on the part of the ICRC. To do so, you can email us at code_of_conduct@icrc.org. You can also report it directly in the Integrity Line (available in English, French and Spanish). 

The information you provide will remain confidential. Filing a complaint will not affect the ICRC's work in your community.

How to Help the ICRC’s Humanitarian Response in Syria

Show your support for the ICRC by using your voice to share accurate information about our work with your community, whether in person or online.

We are committed to transparency about our actions and limitations. Our mission is to protect the lives and dignity of those affected by armed conflict and violence while providing them with essential assistance. Your public support plays a vital role in helping us achieve this mission.